Quote and invoice follow-up · Australia-wide
The follow-up department your trade business never had.
Every quote followed up. Every overdue invoice followed up. Every reply put in front of you, the same day.
- $199 a month, no contract
- The Cash Read is free. One page back in 48 hours
The problem
Nothing breaks on the day you skip a follow-up. That’s why it gets skipped.
It isn’t the software. Follow-up competes with today’s jobs, today’s calls and today’s customers, so it moves to tomorrow, and tomorrow turns into next week. Australian small businesses were paid six days late on average last quarter and lost over $15,000 each to late payment last year. The quotes that went quiet don’t even make the statistics.
What we do
Quotes and invoices. Followed up, every time.
Quotes
- A quote goes out
- We follow it up
- A reply comes back
- You know about it
Invoices
- An invoice falls due
- Follow-up happens
- A payment or a reply comes back
- You know about it
You keep quoting and invoicing the way you already do. We handle what happens afterwards. Nothing replaces your quoting or accounting software.
Why not just use your software
Your software sends it. We own what happens next.
Your accounting software has no quote follow-up at all. It will remind on an invoice, then nobody reads the reply.
Send
In your name, at the right time.
The message goes out in your business name, at the right time, in business hours.
Respond
Every reply is read by a person.
Every reply is read by a person and put in front of you.
Report
Every Monday, one page.
Every Monday you know what happened and what’s next.
When someone responds
This is the part software can’t do.
- “Yes, go ahead.”Reaches you the same hour.
- “Too expensive” or “went with someone else.”Marked, and you decide whether to call.
- “Call me next week.”Becomes a dated follow-up, not a forgotten one.
- “I’ve already paid.”We check, we stop, we thank them.
- A dispute or a complaint.Everything stops and it comes straight to you.
The Monday page
Every Monday, you know where things stand.
One page. What’s recovered, what’s moving, what needs you. No dashboard to learn, no software to manage.
The Monday page
Sample · week of 6 October
Quotes
- Open quotes14 · $31,400
- Followed up this week9
- Replied53 accepted ($8,900), 1 question, 1 declinedAccepted $8,900
- Needs you2“Call me Thursday” · asked about staging the jobYour call
Invoices
- Overdue at start of week11 · $17,250
- Reminded this week11
- Paid within 7 days6 · $9,100Paid after the first reminderRecovered
- Paid after reminder2 · $2,600Paid after a second reminderInfluenced
- Still outstanding3 · $5,550Oldest 47 daysPerson-checked
- Do-not-chase list2
Sample figures for a six-person electrical business, to show the format.
How we start
Most services start with a demo. We start with the money you’re already owed.
1
Find the pile.
Send us your open quotes and overdue invoices from the last 90 days.
2
Work the pile.
We start with the items most worth chasing, in your name, within the week.
3
Keep it clear.
Once the backlog is under control, follow-up keeps running on everything new.
The Cash Read is step one, free. One page back within 48 hours showing what’s sitting there and what we’d chase first. Keep the page either way.
Book my Cash ReadA person owns it
You don’t get another piece of software to remember.
We set it up. A person checks every message to a new customer, every job over $2,000 and anything more than 30 days overdue before it goes. A person reads every reply. Every Monday, you know where things stand.
Service Flow 360 is run by Adam Johnson, working with trade businesses Australia-wide. Before this he spent two decades in finance and lending, reading the books of businesses like yours, and the same two things kept showing up: good quotes that nobody followed up, and good work that was paid late because nobody asked.
Your software sends it. We own what happens next.
Adam Johnson, Service Flow 360What happens to your pile
Your customers, your name, your rules.
- Every message goes out in your business name. Your customers only ever hear from you.
- If a customer says stop, we stop. That minute.
- A dispute or complaint comes straight to you, and we don’t contact that customer again unless you ask.
- Tell us who not to chase and we won’t.
- Invoices get at most one reminder a week, in business hours, well inside the ACCC and ASIC debt-collection guideline. A quote gets three follow-ups over ten days, then we stop.
- Send us your pile for a Cash Read and don’t go ahead? We delete it within 30 days.
Price
$199 a month. Someone owns your follow-up.
$199a month, inc GST
- Someone owns your follow-up: quotes, invoices, every reply, every Monday page.
- No contract. Cancel any month.
First 20 businesses: $199 a month, locked for life.
Also want us to build and run your website? Add it for $150 a month. The site stays ours while you rent it, and you can buy it outright at any time for $2,990.
Book my Cash ReadGuarantee: if the first 30 days don’t recover more than the month costs, the next month is on us.No contract either way. Cancel by email, any month.
Own It
Want to take the system in-house?
$2,990 once, then $149 a month for the care plan. You get the handover pack and everything runs under your own account. Most businesses never need this. It’s there if you do.
$2,990once, then $149 a month
Book my Cash Read
One page back in 48 hours, no charge.
Tell us who you are and Adam calls within one business day to arrange the pile. Within 48 hours of receiving it you get one page back: what’s sitting there and what we’d chase first. Keep the page either way.